We handle all support through email. This keeps communication clear and tracked. Each request receives a unique ticket reference.

Support Email

Email: support@nelz.in

When to Contact

• Access link not received.
• Payment success but product not delivered.
• Login or file extraction issues.
• General questions before purchase.

Response Time

We reply within 24 to 48 hours. During high-volume periods, responses may take slightly longer. All queries are answered.

Information to Include in Your Email

• Order ID or payment screenshot.
• Email used during purchase.
• Brief description of the issue.